Refund and Credit Restoration Policy

1. Failed analyses

If an analysis fails and no usable report is delivered, the reserved or deducted credit should be restored to the player's account.

2. Processing timeouts

If an analysis exceeds the platform's stated 60-minute processing limit without completing, the credit should be restored, subject to the actual operation of the platform's timeout mechanism.

3. Completed analyses

Completed analyses are generally not refundable solely because the user dislikes the results. This does not limit any refund rights required by applicable law.

4. Unused credits and packages

Refund eligibility for unused purchased credits or packages depends on the applicable purchase terms and consumer law. Any credit expiry rules must be disclosed before purchase.

5. Requesting assistance

Contact [info@archibaldsports.com] with the account email, analysis reference and a description of the issue.